Política de envío

1. Shipping Warehouse & Order Processing

All orders are shipped from our US warehouse: 12014 Beaver Spring Ct

After payment is confirmed, we will process your order within 1–3 business days (business days refer to Monday–Friday, excluding US federal holidays).

Orders placed on weekends or holidays will be arranged for processing on the next working day; order processing may take slightly longer during big sales due to order surges.

2. Global Delivery Scope

We support shipping worldwide, covering Australia, Austria, Belgium and another 233 countries and regions.

3. Shipping Solutions, Rates & Transit Time

Express Shipping

  • Delivery time: 3–5 business days
  • Fixed shipping fee: $15.00

Standard Shipping

  1. Order subtotal $0.00-$48.99
    • Delivery time: 5–8 business days
    • Shipping fee: $7.99
  2. Order subtotal $49.99 and above
    • Delivery time: 5–8 business days
    • Free standard shipping
The final shipping fee will be automatically calculated at checkout according to your shipping address and order amount.

4. Parcel Tracking

Once the parcel is dispatched from the warehouse, we will send an email with tracking number to your registered mailbox, you can check real-time logistics status via the tracking link.

5. Customs Duty Statement

For cross-border orders delivered to locations outside the US, all import tariffs, customs clearance fees and local taxes generated at the destination shall be borne by the buyer. We are not liable for delivery delays caused by customs inspection and clearance procedures.

6. Abnormal Parcel Handling

If the parcel is returned to the warehouse due to wrong address, recipient rejection or long-term failure to pick up, all return and reshipment costs shall be undertaken by the buyer.

If the parcel is lost, severely delayed or goods are damaged on arrival, please submit a claim with relevant vouchers to customer service within 48 hours after the latest logistics update, and we will coordinate with the logistics provider for follow-up processing.

7. Official Contact Information

  • Support Email: primers-nines7t@icloud.com
  • Support Phone: +1 (978)-266-0016
  • Warehouse Address: 12014 Beaver Spring Ct

    Important note: This address is only used for goods storage, delivery and return processing. It is not our registered business address or physical store, walk-in visit, self-pickup and on-site consultation are not available.