Refund policy

1. Return Eligibility

All customers may submit return or refund requests within 30 calendar days after receiving their order delivery. Returned items must remain unused, unwashed, free of stains, scratches and physical damage. All original tags, factory packaging and matching accessories must be kept intact.

The following product categories are non-returnable and non-refundable under normal circumstances:
  • Final sale clearance items
  • Custom personalized made-to-order products
  • Intimate apparel and hygiene-related goods for sanitation purposes

2. Return Authorization Steps

You must apply for an exclusive Return Authorization (RA) number through our official support channels before sending back any merchandise. Return packages without valid RA codes will be rejected and left unprocessed.

When submitting your return request, please provide your order ID, buyer information, item details and clear return reasons. Our support team will respond to your application within 2–4 business days.

Official Support Information

Support Email: primers-nines7t@icloud.com

US Support Phone: +1 (978) 266-0016

Fulfillment & Return Warehouse Address: 12014 Beaver Spring Ct

Important Notice: This address only serves as a logistics warehouse for order shipment and return processing. It is NOT our legal registered business address, corporate office or walk-in retail store. On-site visits, in-person pickup and face-to-face consultations are unavailable at this location.

3. Return Shipping Cost Rules

  1. Returns caused by store-side errors (manufacturing defects, wrong item delivery, missing accessories): We fully cover return shipping fees and provide free prepaid shipping labels.
  2. Returns due to personal preference (unsuitable size, unsatisfactory style, duplicate orders): Customers bear all return shipping costs independently. Original checkout delivery charges are non-refundable.

4. Refund Processing Timeline

After our warehouse at 12014 Beaver Spring Ct receives and inspects returned goods to confirm compliance with return standards:
  • Refunds will be issued back to your original payment method within 5–7 banking business days.
  • The actual arrival time of funds depends on your payment provider’s settlement process, which is out of our control.
  • Only partial refunds will be approved if returned items arrive with damaged packaging, removed tags or visible wear marks.

5. Product Exchange Terms

If you want to exchange goods for different sizes, colors or variants, state your complete exchange requirements in your support email. All shipping cost clauses listed above also apply to exchange orders.

6. Remedies for Damaged or Mis-shipped Parcels

If you receive defective, broken or incorrectly delivered products, contact our customer support within 7 days after delivery confirmation, and attach clear photos or videos as proof materials. After verification, we will arrange free replacements or full refunds with zero extra fees for you.